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Alpha Technologies specializes in the IT recruitment of top quality specialists needed for all levels of organization. We are American company based in Wrocław. We are looking for: Desktop Support Specialist L2 Main responsibilities: · Supporting customers in all end user device related IT requests. · Responsibility for accept, solve or send the customer's enquiry to the right support organization. · Interact with clients via each support channel (Support Specialist will be trained in operation and administration include ITSM, remote assistance tools, request management tools and KMS systems). · Additionally adherence to process and procedures to maintain quality and professionalism. Key technical skills: · Bachelor’s degree or equivalent work experience. · Excellent support knowledge of Microsoft Office, Internet Explorer, Lync and Windows 7. · Knowledge of Active Directory and group management. · Knowledge of scripting tools and automation would be a benefit. · Understanding of Automated Software Deployment for Enterprises, access management. · Distributing, installing, updating and uninstalling software applications. · Ability to recognize priorities and manage client’s expectations. · ITIL v3 foundation. · Enjoys to provide remote support by phone. · Maintain high-quality incident data, recorded into ITSM incident booking system. · Manage production incidents from inception to resolution. Your benefits: · Employment agreement or B2B contract – it depends on your preferences. · Competitive salary, which depends on your skills and qualifications. · Remotely trainings with our Specialists from USA. · International projects. · Regular improving of your current knowledge. · Possibility to start cooperation in USA. · Private Medical Care. · Life Insurance. · Sport Card. Would you like to find out more about our offer? Do not hesitate to send me e-mail damian.szmid@alphait.us