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[Kraków/ up to 19 400 PLN] Senior Technical Support Analyst - Nr ref. (107/139)

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Senior Technical Support Analyst - Nr ref. (107/139)

Job description

  • We are looking for a Senior Technical Support Analyst who under intermittent supervision will:
  • Build and utilize automation tools with respect to the release management process.
  • Define, design and implement new and update solutions in AWS for development, certification and/or production. Propose and implement system enhancements that will improve the performance and reliability of systems.
  • Actively participate in Change, Incident, Problem and Knowledge Management processes as well as on-call support.
  • While working on incidents will be responsible for troubleshooting, diagnose and take actions and triage for production systems.
  • Design and implement improvements to increase stability and uptime in production environments with oversight and support of Integration, Certification and Staging environments.
  • Exercise judgement within defined procedures and practices to determine appropriate action.


  • Windows/Linux OS knowledge at administration level.
  • Strong Windows skills, Windows Services, MS Clustering experience at admin level.
  • WebServer admin knowledge (IIS, Tomcat).
  • Advanced Cloud & Containers knowledge.
  • Programming/Scripting languages (Powershell, Python, Bash).
  • Understanding of SDLC Automation (Jenkins, IaaC).
  • Configuration Management (Puppet, Ansible).
  • Knowledge of Database (Oracle, MSSQL, MySQL, RDS, Redis, MongoDB).
  • Monitoring and Alerting (Zabbix, AppDynamics, Cloudwatch, ELK, Graphana).
  • Experience with networks and knowledge of internet/web acceleration technology such as F5. Networks Global Traffic Manager (GTM).
  • Experience with Agile Methodology.
  • ITSM knowledge.
  • Advanced Oral and Written communication in English.

Additional requirements

  • AWS Architect Associate Certification.
  • ITIL Certifications.


  • The budget for this position is up to 19 400 PLN B2B or up to 14 700 PLN standard work agreement.
  • Possibility to develop skills and gain new qualifications with the latest technologies.
  • Possibility to attend internal and external training.
  • Relocation package (4500 PLN total value), paid in three installments (1500 PLN per month).
  • Benefits: Extended medical care (over 80 medical facilities in Kraków) for you and your family. Multisport Benefit card.
  • Home office option (up to 8 days, after the adaptation period).
  • High standard facilities, kitchen or easy access to food-courts or restaurants; comfortable location, easy access by public transport, parking for bicycles.
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