Desktop Support Specialist L2

Main responsibilities: 
Supporting customers in all end user device related IT requests.
Responsibility for accept, solve or send the customer's enquiry to the right support organization.
Interact with clients via each support channel (Support Specialist will be trained in operation and administration include ITSM, remote assistance tools, request management tools and KMS systems).
Additionally adherence to process and procedures to maintain quality and professionalism.

Key technical skills:
Bachelor’s degree or equivalent work experience.
Excellent support knowledge of Microsoft Office, Internet Explorer, Lync and Windows 7.
Knowledge of Active Directory and group management.
Knowledge of scripting tools and automation would be a benefit.
Understanding of Automated Software Deployment for Enterprises, access management.
Distributing, installing, updating and uninstalling software applications. 
Ability to recognize priorities and manage client’s expectations.
ITIL v3 foundation.
Enjoys to provide remote support by phone.
Maintain high-quality incident data, recorded into ITSM incident booking system.
Manage production incidents from inception to resolution.

Your benefits: 
Employment agreement or B2B contract – it depends on your preferences.
Competitive salary, which depends on your skills and qualifications.
Remotely trainings with our Specialists from USA.
International projects.
Regular improving of your current knowledge.
Possibility to start cooperation in USA.
Private Medical Care.
Life Insurance.
Sport Card. 

SEND YOUR RESUME IN ENGLISH

damian.szmid@alphait.us