[Kraków/ up to 19 400 PLN] Senior Technical Support Analyst - Nr ref. (107/139)

Senior Technical Support Analyst - Nr ref. (107/139)
Kraków

Job description

• We are looking for a Senior Technical Support Analyst who under intermittent supervision will:
• Build and utilize automation tools with respect to the release management process.
• Define, design and implement new and update solutions in AWS for development, certification and/or production. Propose and implement system enhancements that will improve the performance and reliability of systems.
• Actively participate in Change, Incident, Problem and Knowledge Management processes as well as on-call support.
• While working on incidents will be responsible for troubleshooting, diagnose and take actions and triage for production systems.
• Design and implement improvements to increase stability and uptime in production environments with oversight and support of Integration, Certification and Staging environments.
• Exercise judgement within defined procedures and practices to determine appropriate action.

Requirements

• Windows/Linux OS knowledge at administration level.
• Strong Windows skills, Windows Services, MS Clustering experience at admin level.
• WebServer admin knowledge (IIS, Tomcat).
• Advanced Cloud & Containers knowledge.
• Programming/Scripting languages (Powershell, Python, Bash).
• Understanding of SDLC Automation (Jenkins, IaaC).
• Configuration Management (Puppet, Ansible).
• Knowledge of Database (Oracle, MSSQL, MySQL, RDS, Redis, MongoDB).
• Monitoring and Alerting (Zabbix, AppDynamics, Cloudwatch, ELK, Graphana).
• Experience with networks and knowledge of internet/web acceleration technology such as F5. Networks Global Traffic Manager (GTM).
• Experience with Agile Methodology.
• ITSM knowledge.
• Advanced Oral and Written communication in English.

Additional requirements

• AWS Architect Associate Certification.
• ITIL Certifications.

Offer

• The budget for this position is up to 19 400 PLN B2B or up to 14 700 PLN standard work agreement.
• Possibility to develop skills and gain new qualifications with the latest technologies.
• Possibility to attend internal and external training.
• Relocation package (4500 PLN total value), paid in three installments (1500 PLN per month).
• Benefits: Extended medical care (over 80 medical facilities in Kraków) for you and your family. Multisport Benefit card.
• Home office option (up to 8 days, after the adaptation period).
• High standard facilities, kitchen or easy access to food-courts or restaurants; comfortable location, easy access by public transport, parking for bicycles.